A framework for investments in support building activities (SBAs): support mechanisms and strategic scenarios

The success of a new technology implementation effort is ultimately dependent upon both management and user support for the project. While recent literature is replete with instances in which measures of support have been correlated with measures of success, potential objective analysis has not been well examined. Furthermore, although these effects may be inherently specific to a given organization, existing literature has instead focused on developing industry-wide generalizations. The purpose of the present work is to propose a decision support methodology for pricing and analyzing user/manager support effects on implementation, with associated justifications for investments in Support Building Activities (SBAs). Published in Decision Support Systems, April 2000